Finding & Managing Conversations
Your Conversations list is the home screen of Chat — every thread you're in lives there. This page covers how to find, search, open, and delete conversations.
The Conversations List
Open /chat and you'll see a scrollable list of every chat you're part of. Each row shows:
- Other party's name or company
- Context line — "Freight #1234 with ABC Logistics" or "Fleet Offer" or just the teammate's name for direct chats
- Last message — the most recent message (truncated)
- Time of the last message
- Unread badge — a small number (or
9+) if you have unseen messages
Sorting
Conversations are sorted by most-recent activity — the thread with the newest message is always on top. When a message arrives in any thread, that thread jumps to the top of the list automatically in real time.
Search
Click the search bar
At the top of the list is a "Search conversations" field.
Type anything
Search matches against:
- The other party's name
- The freight reference number (e.g.
#1234) - The last message content
Results update as you type
The list filters live — no need to press Enter.
Search scans the conversation list only, not every message in history. Deep within-conversation search isn't available — use your browser's Find (Ctrl/⌘ + F) on an open chat if you need it.
How Conversations Get Created
Chats aren't created manually — they open automatically when:
A carrier submits an offer on your freight
A chat room opens between you (the shipper) and that carrier. You'll see it appear at the top of your list.
You submit an offer on a freight
Clicking "Submit Offer" on a freight opens the chat with the shipper immediately.
A shipper contacts your fleet offer
When someone clicks "Contact Carrier" on your published fleet offer, a chat opens between you and them.
You click "Contact Carrier" on a fleet offer
Same thing in reverse — a chat opens with the carrier.
You start a direct chat with a teammate
From your company employees page, click "Message" next to a teammate to start a private 1-to-1 chat.
Active vs. Closed
Conversations have two states:
Active
The normal state. The deal is ongoing — either waiting on offers, in negotiation, or in progress.
Closed
Set server-side when the deal has ended — cancelled, completed, or the freight/fleet offer expired. You can still read the history; new messages are disabled.
Desktop: Multiple Chat Widgets
On desktop you can keep several conversations floating at the bottom-right of any page — similar to Messenger:
Open a widget
Clicking the chat icon on a freight or fleet-offer details page opens that conversation as a floating widget rather than taking you to /chat.
Minimize / expand
Click the widget's header to collapse it to a small circular bubble. Click the bubble to expand again.
Stack multiple
Up to 5 widgets can be open at once — they stack from right to left. The most-recently-active widget is at the right.
Persistence
Open widgets survive page navigation and refresh (within the same browser session, up to about an hour), so you don't lose context when moving around the app.
Mobile only shows one widget at a time due to screen size — opening a new conversation closes any currently-open one.
Unread Badges
- The sidebar Chat button shows a total unread count across all conversations
- Each row in the list shows its own unread count
- Minimized widgets display a small badge on the bubble
- The maximum shown is
9+— anything over 9 stays as9+until you read some
Counts update in real time — you don't need to refresh.
Deleting a Conversation
On desktop:
Open the conversation
Select it from the list.
Click the header menu
A "Delete Conversation" option appears in the overflow menu.
Confirm
You'll see a confirmation — click Delete to remove the thread from your list.
On mobile, swipe left on a conversation row to reveal a red Delete button.
Deleting is a soft delete on your side only — the chat disappears from your list but the other party still has it. If a new message comes in, the conversation reappears in your list.
Who Can Access a Conversation
Only the two participants who started the chat can see it. Teammates from the same company cannot view each other's chats. Each freight–carrier pair gets its own private thread, even if multiple carriers offered on the same freight.
Mobile Differences at a Glance
- List and conversation are separate screens (not split-view)
- Swipe left on a row to delete
- Back button returns to the list
- Keyboard handling: the input field stays visible above the on-screen keyboard
- Only one floating widget is supported at a time
Troubleshooting
I can't see a conversation I know exists
- The chat is strictly between the two original participants — if you're not one of them, you won't see it, even inside your own company.
- You may have deleted it on your side. Ask the other party to send a new message and the thread will reappear.
- Check you're signed in to the correct account if your company has multiple users.
Unread count doesn't match reality
Refresh the page — if a count is stuck after you've read a conversation, it'll sync on reload. Persistent mismatches are rare and worth reporting to support.
Need Additional Help?
Our support team is ready to assist you 24/7. Contact Support