Chat Overview
Chat is where the actual work happens on Pickup2. Every offer you send or receive opens a conversation with the other side so you can negotiate, exchange contacts, share documents, and coordinate delivery.
Where Chat Lives
Sidebar button
Click "Chat" (or "Messages") in the left sidebar. An unread-count badge on this item shows how many new messages are waiting for you across all your conversations.
URL
The chat hub lives at /chat. Opening a specific conversation changes the URL to /chat/<roomId>, which means you can share a link with a teammate to open the same thread.
Chat widgets
On desktop, opening a conversation from a freight or fleet-offer page also pops a floating chat widget in the lower-right of the screen — Facebook-Messenger style. Up to 5 widgets can be open at once. Mobile shows one full-screen conversation at a time.
Two Layouts You'll See
Desktop: Split View
The main /chat page shows your conversation list on the left (sidebar, ~320px) and the open conversation on the right. Click a row on the left to switch threads without losing your place.
Mobile: Full-Screen
On phones you see the conversation list on /chat. Tap a row to go to /chat/<roomId> — the conversation opens full-screen. Tap back to return to the list.
What a Conversation Is Tied To
Every chat room on Pickup2 is tied to something specific:
Freight Order chats
Auto-created when someone expresses interest in (or offers on) a freight you posted. One chat per shipper ↔ carrier pair per freight. The conversation header shows the freight's route, cargo, and price so you don't lose context.
Fleet Offer chats
Auto-created when a shipper contacts a posted fleet offer. One chat per shipper ↔ carrier pair per fleet offer. The header shows the truck's availability, route, and vehicle specs.
Direct chats
One-to-one conversations between teammates in the same company — useful for internal coordination about a deal without involving the other party.
Chats are strictly 1-to-1. Only the two people who started the conversation can see it — even a colleague from the same company won't see your chat unless they are one of the two participants. This keeps negotiations private.
What You Can Do in Chat
- Send text messages up to 5000 characters
- Attach files — images, PDFs, CMR, proof of delivery, Excel, Word — up to 10 MB per file
- See typing indicators, online/offline status and last seen time
- See message states — sent, delivered, read
- Delete your own messages
- Search your conversation list by name, freight reference, or message content
- Get real-time notifications and browser alerts for new messages
- See system messages when an offer is submitted, accepted, rejected, or withdrawn
What's Not Available (Yet)
Being transparent — these are not implemented in the current version:
- Editing a message after it's sent
- Replying to a specific earlier message (threads)
- Reactions or emojis on messages
- @mentions
- Group chats (3+ people)
- Muting or archiving a conversation
- Blocking a company or reporting a chat
Permissions
To use chat your account needs the "Chat" permission. Owners have it by default; your company owner can grant it to other roles in Settings.
Where to Go Next
- Finding & managing conversations
- Sending messages & files
- Chat in the deal flow
- Notifications & troubleshooting
Need Additional Help?
Our support team is ready to assist you 24/7. Contact Support