Viewing & Understanding Ratings
Ratings are useful only if you (and your partners) can find and read them. This page covers where ratings appear, how the score is computed, and how to read the breakdowns.
The Dashboard Card
The first place you see your reputation is the rating card on your dashboard.
It shows:
- Big average score (e.g. "4.7") with filled stars
- Total reviews count under the average
- Distribution bars for 5★, 4★, 3★, 2★, 1★ as percentages — at a glance you can see if your low ratings are rare or a pattern
- "As Client" vs "As Contractor" sub-scores — your performance in each role tracked separately
- "View all" button — opens the full Ratings page
The Full Ratings Page
Open Settings → Ratings (/settings/ratings). You'll find three main tabs.
1. Pending Reviews
Lists deals you've completed but haven't rated yet. Two sub-tabs split it:
- Freight Orders — completed freight deals waiting for a rating
- Fleet Offers — completed fleet-offer deals waiting for a rating
Each row shows:
- Route (loading → unloading)
- Company & Contact — who you'd be rating
- Time Left for Review — days remaining (60 or 120 depending on your role)
Click any row to open the deal and rate it.
When you're caught up, you'll see "No Pending Reviews — All your freight order deals have been rated. Great job!"
2. Ratings I Give
Every rating you've already submitted. Sub-tabs split it by role:
- As Orderer — ratings you gave to carriers for freight you posted
- As Contractor — ratings you gave to shippers for freight you carried
Each row shows the star rating, route, the company you rated, the date, the issues you tagged (as small badges), and your comment.
A statistics card above the list shows your own giving stats — average rating you give, total count, and a category breakdown bar chart.
3. Ratings I Receive
Mirror image: every rating others have left for you. Same sub-tab split (As Orderer / As Contractor).
- See the rater's company and contact person
- See their stars, issues, and comment
- The statistics card here is much more important — it shows your performance: average score, total ratings, and a per-category breakdown
Ratings appear here as soon as the other side submits. There is no notification — you'll see new entries when you next open the page.
Scope: My vs. Company
If your account has "Manage ratings" permission, you'll see a My / Company toggle at the top:
- My — only the ratings tied to deals you were on
- Company — every rating across the entire company, regardless of which teammate handled the deal
Owners and managers use the company view to spot patterns across the team. Drivers and dispatchers without manage permission see only "My".
How Scores Are Computed
Average Rating
Sum of all stars ÷ total ratings, rounded to one decimal. So 4 ratings of 5★ + 1 rating of 4★ = 24/5 = 4.8.
Distribution
Percentage of ratings at each star level. 5★: 70% means seven out of ten ratings were 5-star.
"As Client" vs. "As Contractor"
Each rating is tagged with the role you were in during that deal. Pickup2 averages those subsets separately so partners can see how you behave in each role.
There is no minimum number of ratings before your score is shown — even a single 5★ shows as 5.0. Look at the total review count alongside the average to judge how meaningful a score is.
Category Breakdown
In the Statistics card, each issue type (Communication, Care for goods, Timely execution, etc.) shows a percentage. The percentage represents how often that specific issue was NOT flagged in your ratings.
So Communication: 92% means 92% of your ratings did not report a communication problem — only 8% did. Higher is better.
This breakdown is the most actionable feedback on the page — it tells you exactly where to improve.
Where Ratings Show on Other Pages
Beyond the dashboard and the dedicated Ratings page, your score follows you across the app:
- Freight cards in the marketplace show the publisher's average rating and count
- Fleet offer cards show the carrier's average rating and count
- Conversation headers in chat surface the partner's rating
- Detail pages include a rating section with up to 3 recent reviews
The rating badge uses colour to indicate the score:
- Green — average ≥ 4.5
- Yellow — average ≥ 3.5
- Gray — below 3.5 or no ratings yet
What Other Companies See
The public picture of your reputation:
- Your average score and total review count
- The 5★ → 1★ distribution
- Separate "As Client" and "As Contractor" averages
- Recent reviews with text comments and tagged issues
Comments are public. When you write a comment on a rating, the rated company and any future partner who looks them up will see it. Be honest, specific, and professional.
Mobile Layout
On a phone:
- The same three tabs are there, but you can swipe left/right between them
- Lists become cards stacked vertically instead of tables
- Sub-tabs collapse into a dropdown to save space
Empty States
What you see when there's nothing yet:
- No ratings on dashboard: A faded star icon with "No company ratings yet"
- No pending reviews: "All your freight order deals have been rated. Great job!"
- No "As Orderer" ratings given: "You haven't rated any carriers yet. Ratings help build trust in the community."
- No "As Contractor" ratings received: "You haven't received any ratings as a contractor yet."
Frequently Asked Questions
Can I respond to a rating I received?
Not yet. A reply feature is planned but not currently available. For factually wrong ratings, contact Support.
Why is my "As Client" score different from my overall?
Because they're computed from different subsets. The overall mixes both roles; "As Client" is just deals where you were the shipper. Companies who mostly carry will see a low or empty "As Client" — that's expected.
A teammate completed the deal — can I see their rating?
Yes, if you have "Manage ratings" permission. Switch the My/Company toggle to Company.
The other side hasn't rated me — can I remind them?
Pickup2 doesn't send rating reminders automatically. You can mention it in your chat history, but ratings remain optional and time-limited.
Need Additional Help?
Our support team is ready to assist you 24/7. Contact Support