Making Offers & Negotiating
Found a load you want to haul? This is how offers, chat negotiation, and deal acceptance work on Pickup2 — for both carriers submitting offers and shippers deciding on them.
For Carriers: Submit an Offer
Open the freight
From the Marketplace, click the freight you're interested in to open its details page.
Click "Submit Offer"
You'll see an offer form on the right side (or at the bottom on mobile).
Enter your price
Type the price you're willing to accept and the currency. You can also add a short message to the shipper — e.g. "Can pick up today, truck already nearby."
Send it
Click "Send Offer". The offer goes to the shipper and a chat thread opens automatically so you can discuss details.
You can send more than one offer on the same freight if the shipper comes back with a counter — your latest offer replaces the previous one.
For Shippers: Review Offers
On your freight's details page, every offer appears with:
- Carrier company name and rating
- Offered price and currency
- Message from the carrier (if any)
- Actions: Accept, Reject, or Chat
Chat first
Open the chat to ask questions — pickup timing, truck specs, driver availability, documents, etc. A dedicated chat thread exists for every freight–carrier pair.
Reject
Not the right fit? Reject closes that carrier's offer. They'll be notified and can send a new one if they want.
Accept
When you're ready, click "Accept Offer". This turns the freight into a deal.
What Happens When an Offer Is Accepted
The accepted offer becomes a deal. The freight moves from "Published" to "In Progress", and it's no longer visible in the marketplace. Other carriers who offered are automatically notified that the load is gone.
Both sides now see the freight in their My Deals page, and the chat thread stays open for coordination (ETAs, documents, proof of delivery).
Chat Tips
Good Chat Etiquette
- Respond quickly — in logistics, minutes matter.
- Share driver name and phone number once the deal is confirmed.
- Keep all communication in the Pickup2 chat — it's your record if anything goes wrong.
- Send documents (CMR, proof of delivery) through chat attachments.
Offer States
| State | What it means |
|---|---|
| Pending | Offer sent, waiting for the shipper's decision |
| Accepted | Shipper accepted — a deal is now in progress |
| Rejected | Shipper declined — you can send a new offer if the freight is still open |
| Withdrawn | You (the carrier) cancelled the offer before the shipper decided |
| Expired | The freight's pickup date passed without acceptance |
Troubleshooting
Common Issues
- Can't submit an offer? Check you have "Add" permission on Freight Orders, and that your company is verified.
- Can't accept an offer? The freight may already have been accepted on another offer, or the pickup window has passed.
- Missing chat messages? Make sure browser notifications are enabled, and check the Chat section in the sidebar for the full thread.
Need Additional Help?
Our support team is ready to assist you 24/7. Contact Support