Feedback & issues
Feedback & Issues is a one-way form to send Pickup2 a note — a bug report, a feature request, or general thoughts on how the platform should work better. It's the right channel for talking about Pickup2, separate from chat (which is for talking to counterparties about a specific deal).
Where to find it
Sidebar → Feedback & Issues (/feedback). It lives in the Help section of the sidebar on desktop, and under More on mobile.
The page is open to everyone signed in — drivers, dispatchers, owners, and even users who haven't completed verification yet. There's no permission gate and no plan gate.
When to use Feedback vs. Issue
The form has a single dropdown at the top with two options:
General feedback
Anything that isn't broken: missing features, wording suggestions, things you wish worked differently, kudos. Use this for "would be nice if…" type messages.
Report an issue
Something is broken or behaving unexpectedly. Use this for "I clicked X and got Y instead of Z." Add a screenshot if you can — it makes diagnosis far faster.
Pick the closer one — we read both. The split mostly helps us route messages internally; nothing terrible happens if you choose the wrong one.
Filling out the form
Choose the type
General feedback or Report an issue (see above).
Write the message
Free text, minimum 10 characters. There's no upper limit but we're not going to read War and Peace either — keep it tight, focused on one thing per submission. The textarea expands as you type.
Attach a screenshot (optional)
Click „Add screenshot" to upload an image:
- Formats: JPEG, PNG, WebP
- Maximum size: 5 MB
- Inline preview appears immediately; click the X to remove it before sending
Add a contact email (optional)
Use the „Use my email" button to auto-fill with the email on your Pickup2 account, or type a different one. Leave it blank if you'd rather submit anonymously.
Send
Click „Send". On success you'll see the toast:
„Thank you!" — „We've received your message and will get back to you soon."
The form clears so you can submit another if needed.
Why the screenshot helps
A screenshot is the single fastest way to get a bug fixed. It captures:
- Which screen you were on (URL, layout)
- What state the data was in (your specific freight, deal, etc.)
- Visual glitches that are otherwise hard to describe
- Error toasts and red-text validation messages that appear briefly
Don't send screenshots that contain other people's private data if you can avoid it (counterparty contact details, prices on third-party deals, etc.). Crop tightly to the area showing the issue.
What happens after you submit
- Your message lands in our triage queue with the type, screenshot (if any), and contact email
- If you provided an email, expect a reply within a few business days for urgent issues; longer for general suggestions
- Without an email we can still log and act on the report — we just can't follow up
There is no „my submissions" history yet. The form is fire-and-forget — you can't see your past reports in the app. If you sent something and want to follow up, mention it in a new submission with your previous email.
Common questions
Can I edit a submission after sending?
No. Once you click Send the message is locked. If you forgot something or want to add detail, send a follow-up — keep the contact email the same so we can thread them.
Can I attach more than one screenshot?
Not yet — the form takes one image per submission. If you have multiple, either combine them into a single image or send a quick second submission.
The form said „Failed to send" — what now?
Network or server hiccup. The form keeps your input — wait a few seconds and click Send again. If it persists, contact support directly.
Is this monitored on weekends?
We log everything around the clock, but human responses come on business days. For genuinely urgent platform-level outages (you can't log in, payments aren't going through), use the live contact support channel — that's monitored 24/7.
What's the difference between Feedback and Chat?
Chat is a direct line to a counterparty about a specific deal you're negotiating. Feedback goes to Pickup2 itself about the platform. They don't connect — sending a Feedback message doesn't reach your counterparty, and chat messages don't reach our team.
Tips
Make your feedback count
- One issue per submission. Mixing five things together makes everything slower to act on.
- Reproduction steps for bugs: „I did X, expected Y, got Z" — three lines that save us 30 minutes of guessing.
- Screenshots for layout / visual bugs. Words can't describe a misaligned table as well as a picture.
- Mention your role and company size if relevant — what's a tiny annoyance for one user is a blocker for another, and context helps us prioritize.
Need more help?
Our support team is available 24/7. Contact support