My Profile & Security
This page covers the personal account half of Settings: your name and profile picture, your password, mobile biometric login, and how to permanently delete your account.
Where to Find It
Open Settings → Profile.
Profile Picture (Avatar)
Your photo is shown next to your name in the sidebar, in chat, on rating cards, and anywhere your account is referenced.
Click "Change Photo" (or the photo placeholder)
In Settings → Profile, find the Profile Photo card at the top.
Pick a file
Drag and drop, or click to open your file picker.
- Max size: 5 MB
- Formats: JPEG, PNG, GIF, WebP
Confirm
The photo uploads (you'll see a spinner) and updates everywhere immediately. Success toast: "Profile photo updated".
To remove the photo, click "Remove Photo". Your initials will appear instead (e.g. "JD" for John Doe).
Files larger than 5 MB are rejected with "File is too large. Maximum size is 5 MB". Compress the image before retrying.
Edit Your Name
The personal details card shows your First name and Last name.
Click Edit
Fields unlock for editing.
Update first / last name
Both must be at least 2 characters.
Click Save
You'll see a green confirmation: "Profile updated successfully".
Your email and your role (e.g. Owner) are read-only — they're shown in the same card but can't be changed here. To change email, contact Support.
Change Your Password
Settings → Profile → Security card → Change Password button. Full walkthrough: Change password guide.
In short:
- Enter your current password
- Choose a new password (8+ chars, with upper, lower, number, and special character)
- Confirm it and click "Change Password"
- You'll be automatically signed out after success — log in again on every device
Mobile: Biometric Login (Fingerprint / Face ID)
If you use the mobile app on a phone with fingerprint or Face ID, you can sign in without typing your password.
Find the biometric toggle
Settings → Profile → Security card.
This row only appears on the mobile app running on a device with biometrics. Web browsers don't show it.
Turn the toggle ON
A confirmation dialog asks for your current password to verify it's really you.
Type your password and confirm
Pickup2 stores the credentials securely in the device keychain. You'll see "Fingerprint login enabled" (or "Face ID login enabled" on iPhone).
Next time you open the app
Tap the biometric prompt — no typing required.
To turn biometric login off, flip the toggle back. Your stored credentials are removed from the device.
Changing your password automatically clears biometric login — you'll need to set it up again with your new password.
Danger Zone — Delete Your Account
Owners only. Other roles don't see this section. Account deletion is permanent (with a 30-day recovery window).
Open the Danger Zone
Scroll to the bottom of Settings → Profile and click "Danger Zone" to expand the section.
Pickup2 checks for blockers
You can't delete the account if there are:
- Active freight orders still in progress
- Active fleet offers still published or in deal
If any exist, you'll see "You cannot delete your account because: 2 active orders, 1 active offer" and the Delete Account button is disabled.
Confirm with your password
When the path is clear, click "Delete Account". A dialog asks for:
- Your current password
- Type the word DELETE exactly to confirm
- Optionally a reason for leaving
Read the cascade warning
If you're the last Owner of the company, deletion will also affect:
- Every team member's account
- The company itself
- All freight orders, fleet offers, deals, chats and ratings
Confirm
Click "Delete Account". You'll see "Your account has been deleted. You will be logged out shortly" and be redirected to the login page.
Recovery Window
You have 30 days after deletion to request account recovery — contact Support as soon as possible. After 30 days the data is permanently removed and cannot be restored.
7-day cooldown after recovery. If you've recently recovered an account, you cannot delete it again for 7 days. The error reads "You cannot delete your account within 7 days of recovery. Please try again after {date}."
Common Errors
"Incorrect password"
The password you entered doesn't match. Try again or use Reset Password to start fresh.
"File is too large. Maximum size is 5 MB"
Profile photos and company logos are capped at 5 MB. Compress the image before retrying.
"Failed to update profile"
Usually a brief connection issue — wait a moment and click Save again.
Need Additional Help?
Our support team is ready to assist you 24/7. Contact Support